"The Adaptive Enterprise", Greg Lowes, Nov. 21, 2002, 10:30 a.m.

Greg Lowes, Practice Leader, Strategy & Change, IBM Business Consulting Services, at "Strategy on the Edge: Charting the course in turbulent times", Strategic Leadership Forum, at the Design Exchange, Toronto, Nov. 21, 2002, 10:30 a.m.

These participant's notes were created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. These should not be viewed as official transcripts of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. These notes have been contributed by David Ing (daviding@systemicbusiness.org) at the IBM Advanced Business Institute ( http://www.ibm.com/abi).


Strategy not as a static target.

[Greg Lowes]

Objective:  Present and help you understand a new model to look at your business.


There are two ways of looking at business models:

1. Industrial age model:

2. The network age model (or sometimes called the e-business model) assumes that you can't predict.

There's a continuum in organizational orientation from offers to requests

Adaptive model in two parts:

Adaptiveness and sensing and responding can be in multiple ways:

Becoming adaptive requires three core competencies

Focus with clarity, on the customer

To design an open, adaptive system, how do you do this?

An example of reason for being:

To create a system design, also need capabilities and roles

Role owners are accountable for outcomes

How do we govern this?

Returning to the Sense & Respond model, as a whole

Why do this?

There are five areas that the leadership team needs to focus on

Suggests a change in the way senior leaders work:


Controlling or reducing ambiguity.  Comfort with ambiguity gives individuals an ability to respond, as they're empowered.

From a network of capabilities to a network of roles.  Explain the transition.

A set of examples that have gone through this process, and organizational types that respond well to this.



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