"Welcome", Steven Cross, Terry Achison and Melinda Kretz, Nov. 21, 2002, 8:00 a.m.

Steven Cross, President, Strategic Leadership Forum, at "Strategy on the Edge: Charting the course in turbulent times", Strategic Leadership Forum, at the Design Exchange, Toronto, Nov. 21, 2002, 8:00 a.m.

These participant's notes were created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. These should not be viewed as official transcripts of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. These notes have been contributed by David Ing (daviding@systemicbusiness.org) at the IBM Advanced Business Institute ( http://www.ibm.com/abi).

[Steven Cross]

Welcome to committee chairs.

Event sponsored by IBM and Globe & Mail.

Next week thought leaders event:  Daniel Greenberg, moving from a product culture to a services culture

Books for Business

Haven't tried this format before:  lots of material in a short time frame.

Continuous Learning

[Terry Achison and Melinda Kretz, conference co-chairs]

Turbulent times:

• Driving down the Don Valley Parkway, there's a backup.
• Turned on radio, found out where the blocks were.
• Business is like this this:  start with a strong strategic plan, and we hit some blocks.
• Would like to be able to predict where the roadblocks are.
• Speakers should focus on this.