Critical Systems as a Way to Manage Knowledge -- Fei GAO, August 5, 2002

46th Annual Meeting of the International Society for the Systems Sciences (ISSS), Shanghai, P.R. China, August 2-6, 2002.

Sunday, August 5, 2002, 11:10 a.m., Critical Systems Track

This digest was created in real-time during the meeting, based on the speaker's presentation(s) and comments from the audience. These should not be viewed as official transcripts of the meeting, but only as an interpretation by a single individual. Lapses, grammatical errors, and typing mistakes may not have been corrected. Questions about content should be directed to the originator. These notes have been contributed by David Ing ( at the IBM Advanced Business Institute ( ).

School of Knowledge Science, JAIST


CST as a way to manage knowledge.

CST (understanding from Jackson)

CSI and TSI (Floor ∓ Jackson)

TSI (Jackson, 2000)

What is knowledge?

Knowledge in western philosophy

Knowledge in social theory

Knowledge in IT:

To economic organizations, knowledge has two levels:

Organizational knowledge: static substance knowledge and dynamic process knowledge


DPK (related to Human Activity System)

KM is to manage the activities of knowledge workers.

From the system methodology approach, need different types of methods to support the different types of knowledge.

Problem contexts in three dimensions:

Conclusion from Flood ∓ Jackson:


Use of knowledge in planning? Early in the project, need to motivate individual knowledge.

There are some Dynamic Process Knowledge that doesn't rely on information, e.g. piano playing which is training. Do we need something that is not hard systems thinking, soft systems thinking, or critical systems thinking, that emphasis the embodied knowledge.


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