David Ing and Ian Simmonds
We propose a framework for designers of business organizations and designers of information systems that portrays three forms of "space" that mediate social interactions: physical space, social space and informatic space. The framework aids organizational designers and information technology designers to understand some of the complexities of enabling knowledge work, by contrasting the properties of the spaces and their interactions:
Since the ways in which knowledge work can be carried out vary from person to person across a community, and innovations are naturally introduced over time, an enabling infrastructure should be capable of adaptation to those changed needs. We draw on research in general systems theory, architectural theory, and social theory to inform our practices in advising on business design, and methods and tools for information modeling.
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David Ing and Ian Simmonds, "Enabling Collective Knowledge Work through the Design of Mediating Spaces: A Framework for Systemic Socio-Informatic Change", Proceedings of the 46th Annual Meeting of the International Society for the System Sciences (Special Integration Group on Systems Applications to Business and Industry) at Shanghai, People's Republic of China, August 2-6, 2002.
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